ASK & WE ANSWER
FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
Yes, it makes it easier for our removalists to carry and manoeuvre the furniture. If items are left in the drawers it is done so at the customers own risk this is because the weight can damage the drawers / runners and the contents can also become damaged.
The following are considered to be dangerous goods and are not transportable by Easy As Removals:
- Unsanitary Items
- Live Items (e.g. pets)
- Cooking Oils
- Gas Bottles (bbq etc)
- Cleaning Solvents
- Aerosol Cans
- Matches
- Weapons
- Pesticides
- Paint Thinners
- Oil
- Grand Pianos and Dirty Items I.e old machinery
*We reserve the right to refuse to move any item we deem to be dangerous, unsanitary or against out guidelines.
Easy As Removals can provide you with packing materials if needed. Alternatively you can use your own packing materials. You will require:
- Clean sturdy cartons
- Clean newspaper
- Bubble wrap
- Marking pens
- Tape
- Keep aside all important documents and items you will need immediately in your new home
- Pack one room at a time, with similar items in each box
- Wrap each item individually and place a layer of cushioning at the bottom of the box
- Place heavier items at the bottom of the box
- Label each box carefully with your name, the contents and the room it is to go into
- Pack heavy items into small boxes, especially books
- Take any extremely delicate or valuable items with you in your car.
We charge an hourly rate for local moves that includes; 2 Men, Insurance, using a large truck and all equipment to conduct your removal with safety and care, also giving you guaranteed peace of mind. Interstate is charged per m3 depending on the destination. All trucks have EFTPOS (0% fee) and credit card (2.5% fee) facilities available. We also bank transfer or cash. For local removals full payment must be made on the day where for interstate a 25% deposit must be made with the rest payable on completion.
No, you can book the day before if you wish the only problem is availability, booking in advance assures you a better chance of being able to move when you want to. As soon as you have a definite date in mind give us a call, however if plans change you can change your date at no extra cost.
We use only fully equipped furniture removal trucks. Each vehicle contains furniture removal pads, blankets and ties to protect your furniture during transit. All vehicles have tie-rails so that your furniture can be fixed securely into position for the journey ahead, preventing the load from shifting and crushing fragile items. Other equipment includes sack trolleys to move boxes and other items, piano trolleys (to safely move your piano or other heavy items) and Mattress straps to carry your mattress without it getting dirty or damaged. All trucks also come equipped with a toolbox for dismantling and re assembling.
All moves are covered by complementary ‘Transit Insurance’ and ‘Accidental Damage Insurance.
Transit Insurance: covers your items from fire or theft while they are in the truck.
Items which aren’t covered include; Pot plants, Ceramics, TV’s not in their original boxes, Stone, Marble and IKEA like furniture (Super A Mart, Haggle, and Fantastic Furniture).
Items in boxes that have not been packed by Easy As Removals while the utmost care is taken are not covered.
Accidental Damage Insurance: Items or property damaged as a result of negligence will be covered and will be dealt with on a case by case basis. Situations where an incident has occurred due to Product malfunction either white goods or furniture are not covered but will be reviewed on a case by case basis.
While the utmost care is taken, we do not inspect in great detail each item going onto the truck due to not wanting to waste the customer’s time. It is to be taken on the basis that all second hand furniture will have some minor scuffs or marks we try our best to point out large blemishes to the customer before we move their furniture.”
An authorised representative needs to be at both the uplift and delivery of your belongings in-order to sign and sign off the paper work as well as give us access and tell us what is to be moved and on delivery tell us where you want your belonging put. Between those times feel free to come and go as you please.
DON’T CALL US, WE’LL CALL YOU
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